Returns & Exchanges

Returns & Exchanges Policy

Effective Date: November 21, 2025

At KN9AD STORE – URHAZO, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.

1. Return Eligibility

• Items must be returned within 14 days of delivery.

• Products must be unworn, unused, and in their original packaging with all tags attached.

• Final sale items or clearance products cannot be returned or exchanged.

2. How to Initiate a Return or Exchange

• Contact us at info@urhazo.com with your order number and reason for return.

• Our customer service team will provide instructions for shipping your item back.

3. Refunds

• Refunds are processed after we receive and inspect the returned item.

• Refunds will be issued to the original payment method within 7-10 business days.

• Shipping costs are non-refundable, except for defective or incorrect items.

4. Exchanges

• Exchanges are available for items of the same value and availability.

• If the desired item is not in stock, a refund will be issued instead.

5. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at info@urhazo.com.

• We will provide a full refund or replacement, including shipping costs.

6. Shipping Returns

• Customers are responsible for return shipping costs, unless the return is due to our error.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

Contact Us
For any questions about returns or exchanges, please contact our support team:
Email: info@urhazo.com